360Диалог - Some disruptions to the 360dialog Hub & WhatsApp API – Детали инцидента

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Some disruptions to the 360dialog Hub & WhatsApp API

Решено
Производительность снижена
Началось почти 3 года назаддлился около 6 часов

Затронутые

360dialog Infrastructure

Производительность снижена от 8:27 AM до 2:20 PM

API WhatsApp Business 360dialog

Производительность снижена от 8:27 AM до 2:20 PM

Настройка номера WhatsApp Business API

Производительность снижена от 8:27 AM до 2:20 PM

Обновления
  • Решено
    Решено

    The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.

  • Мониторинг
    Мониторинг

    We have deployed a fix. The system functionality is now restored.

  • Обновление
    Обновление

    We are applying a fix and testing. ETA to resolution ~1 hour.

  • Определено
    Определено

    We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

    Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.

  • Изучается
    Изучается

    We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. Our engineering teams are investigating these issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.