360dialog - Some disruptions to Messaging Service – Детали инцидента

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Some disruptions to Messaging Service

Решено
Частичная недоступность
Началось около 4 лет назаддлился около 4 часов

Затронутые

360dialog Infrastructure

Частичная недоступность от 6:30 AM до 10:46 AM

API WhatsApp Business 360dialog

Частичная недоступность от 6:30 AM до 10:46 AM

Обновления
  • Решено
    UTC
    Решено

    The issue is now resolved.

    At approx 8:03am CEST we had an issue with our API which impacted message delivery. Our Engineering Team was alerted and immediately launched an investigation. At 10:17am CEST a solution was deployed and the messaging service was restored. By 10:46am CEST the messaging service had completely stabilized.

    We have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.

  • Мониторинг
    UTC
    Мониторинг

    Messaging service is restored. We are continuing to monitor the situation.

  • Обновление
    UTC
    Обновление

    We have identified the issue and are testing a potential solution.

  • Определено
    UTC
    Определено

    Our engineering team is working on this issue and we will update again as soon as possible.

  • Изучается
    UTC
    Изучается

    We are aware of an issue that is impacting the WhatsApp API messaging service. Some users are reporting 502 errors when attempting to send messages. Our engineering team is currently investigating the issue.