360Диалог - Problems with messaging – Детали инцидента

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Problems with messaging

Решено
Незначительный сбой
Началось больше 3 лет назаддлился 5 дней

Затронутые

360dialog Infrastructure

Незначительный сбой от 4:29 PM до 6:17 PM

API WhatsApp Business 360dialog

Незначительный сбой от 4:29 PM до 6:17 PM

Мета-инфраструктура

Незначительный сбой от 4:29 PM до 6:17 PM

Meta/Facebook WhatsApp Business API (доставка сообщений)

Незначительный сбой от 4:29 PM до 6:17 PM

Обновления
  • Решено
    Решено

    The issue is now resolved for the vast majority of setups.

    We have monitoring in place to proactively fix the issue in the rare cases it still happens.

    If you experience a problem related to this incident, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

  • Определено
    Определено

    We are seeing that a small percentage of stacks are still having issues related to the incident reported by Meta on Tuesday.

    The clients affected by the issue get errors similar to {"error":"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"} and {"meta":{"version":"v2.39.4","api_status":"stable"},"errors":[{"code":1014,"title":"Internal error","details":"Connection timed out. Please check if wacore is running: 10.0.14.50:6250"}]}.

    We are in contact with Meta's support to find the underlying causes and fix the issue. If you are affected by this issue, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.