360Dialog - Numbers disconnected from API (code 1014, Connection refused) – Детали инцидента

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Numbers disconnected from API (code 1014, Connection refused)

Решено36 часов 20 минут

Затронутые

Мета-инфраструктура

Работает от 11:59 PM до 12:19 PM

WhatsApp Business Account Management (Meta Business Manager)

Работает от 11:59 PM до 12:19 PM

  • РешеноUTC

    The issue has now been resolved

  • ИзучаетсяUTC

    Due to a problem with Meta's security automation, some API deployments were disconnected from the WhatsApp server.

    If your number was affected, you will get an error such as: code: 1014, title: 'Internal error', details: 'Connection refused. Please check if wacore is running: when trying to perform operations.

    Alternatively, the health check will return:

    "gateway_status": "unregistered"

    If this happens, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will re-register the number as per Meta guidance.