360Dialog - Conversation info / balance functionality under maintenance – Детали инцидента

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Conversation info / balance functionality under maintenance

Решено
Работает
Началось больше 4 лет назаддлился около 2 месяцев

Затронутые

360dialog Infrastructure

Работает от 3:04 PM до 1:11 PM

Партнерский центр 360dialog

Работает от 3:04 PM до 1:11 PM

Партнерский API

Работает от 3:04 PM до 1:11 PM

Обновления
  • Решено
    UTC
    Решено

    Pre-payment and Balance functionality has been restored. If you have any issues or queries in relation to your account Balance, please create a ticket for our Support Team.

  • Обновление
    UTC
    Обновление

    Balance and pre-payment functionality has been restored. There are a small number of accounts that have reported an incorrect balance - we are continuing to work on these.

  • Мониторинг
    UTC
    Мониторинг

    The issue around retrieving conversation usage information and balance top up has been resolved. Clients owning numbers with $/€0.00 funds will be noticed in order to top up their balance before blocking will be reinstated.

  • Обновление
    UTC
    Обновление

    Our engineering team are still working on this feature.

  • Обновление
    UTC
    Обновление

    The Insights functionality is under maintenance and is scheduled for completion by the end of the week.

  • Определено
    UTC
    Определено

    Due to maintenance, some users cannot see conversation statistics in the 360 Hub and funds cannot be added for conversation pre-payment. Until the maintenance is complete, the statistics graphs and balance information will be unavailable. Numbers with $/€0.00 funds will not be blocked.