360dialog - Some disruptions to Embedded Signup ("number setting up > 10 mins") – Детали инцидента

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Some disruptions to Embedded Signup ("number setting up > 10 mins")

Решено
Производительность снижена
Началось больше 4 лет назаддлился 21 день

Затронутые

360dialog Infrastructure

Производительность снижена от 8:59 PM до 8:25 AM

Настройка номера WhatsApp Business API

Производительность снижена от 8:59 PM до 8:25 AM

Обновления
  • Решено
    UTC
    Решено

    The issue has now been resolved.

  • Изучается
    UTC
    Изучается

    We are aware of an issue that is occasionally affecting the Embedded Signup process. If you get stuck on the 'number setting setup' screen for more than 10 mins, it is likely because the User Token required to complete the setup has expired. As a workaround, we recommend the following steps:

    1. Logout of Facebook

    2. Login to Facebook

    3. Redo the Embedded Signup Process

      Our engineering team is currently working on a way to improve this process.

    If the workaround fails, create a ticket with our Support Team and we will assist you.