Some disruptions to the 360dialog Hub & WhatsApp API

Resolvido

Desempenho degradado

Começou em há quase 2 anos Durado cerca de 6 horas

Afetado

360dialog Infrastructure

360dialog WhatsApp Business API

Configuração do Número da API do WhatsApp Business

Atualizações

Resolvido
junho 23, 2022 em 14:20
Resolvido
junho 23, 2022 em 14:20
The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.
Monitoramento
junho 23, 2022 em 13:07
Monitoramento
junho 23, 2022 em 13:07
We have deployed a fix. The system functionality is now restored.
Identificado
junho 23, 2022 em 11:30
Atualizar
junho 23, 2022 em 11:30
We are applying a fix and testing. ETA to resolution ~1 hour.
Identificado
junho 23, 2022 em 09:49
Identificado
junho 23, 2022 em 09:49
We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.
Investigando
junho 23, 2022 em 08:27
Investigando
junho 23, 2022 em 08:27
We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. Our engineering teams are investigating these issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.