360Dialog - Some disruptions to Messaging – Detalhes do incidente

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Some disruptions to Messaging

Resolvido13 horas 59 minutos

Afetado

360dialog Infrastructure

Desempenho degradado de 5:12 PM para 7:11 AM

API de negócios do WhatsApp 360dialog

Desempenho degradado de 5:12 PM para 7:11 AM

Metainfraestrutura

Desempenho degradado de 5:12 PM para 7:11 AM

API da nuvem do WhatsApp (entrega de mensagens)

Desempenho degradado de 5:12 PM para 7:11 AM

  • ResolvidoUTC

    Meta identified an unexpected change in messaging permissions affecting one of our applications.

    We applied a workaround to restore messaging functionality while Meta continues its investigation.

    This incident is now marked as Resolved. We will publish a Root Cause Analysis (RCA) once Meta has concluded the investigation.



  • AtualizarUTC

    The issue remains escalated to Meta and is still under investigation. We will share further details once they become available.

  • AtualizarUTC

    This issue is still under investigation with Meta; we will share more updates as soon as we have them.

  • AtualizarUTC

    We have applied a temporary workaround for messaging. The issue is escalated and under investigation with Meta, and we will share more updates as they become available.

  • AtualizarUTC

    Our L3 Messaging team is actively investigating the issue. We will provide another update shortly as more information becomes available.



  • InvestigandoUTC

    We are aware of an issue that is impacting our Messaging.
    Customers are reporting Authorization Errors when trying to send messages.
    Our engineering team is currently investigating it. We'll update again as soon as we have more information.