360dialog - Meta incident - Messaging not working – Detalhes do incidente

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Meta incident - Messaging not working

Resolvido
Operacional
Começou em há 2 diasDurado cerca de 4 horas

Afetado

360dialog Infrastructure

Operacional undefined 2:08 PM para 6:34 PM

API de negócios do WhatsApp 360dialog

Operacional undefined 2:08 PM para 6:34 PM

Configuração do Número da API do WhatsApp Business

Operacional undefined 2:08 PM para 6:34 PM

Hub do cliente 360dialog

Operacional undefined 2:08 PM para 6:34 PM

Centro de parceiros 360dialog

Operacional undefined 2:08 PM para 6:34 PM

API do parceiro

Operacional undefined 2:08 PM para 6:34 PM

Atualizações
  • Resolvido
    Resolvido

    Meta has fully restored all affected services. This incident is now resolved.

    Please refer to Meta Status Page and subscribe for updates.

  • Atualizar
    Atualizar

    Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Monitoramento
    Monitoramento

    Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Identificado
    Identificado

    We have observed a decrease in the number of errors. We are continuing to monitor the situation and are still awaiting a full fix from the Meta Engineering team.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Atualizar
    Atualizar

    We are awaiting updates from the Meta Engineering team.

    We will provide another update as soon as additional information is available from Meta.


    Please refer to Meta Status Page and subscribe for updates.

  • Atualizar
    Atualizar

    Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API.

    Meta engineering teams are investigating the issue.


    Please refer to Meta Status Page and subscribe for updates.

  • Atualizar
    Atualizar

    New number onboarding may be affected due to the Meta API being down.

    We are following up with Meta and will share another update.

  • Investigando
    Investigando

    Meta is returning a 500 Internal Server Error while sending messages via the Meta API.

    We have reported the issue to the Meta Engineers to investigate it. We will provide an update as soon as we hear from Meta Engineers.

    We are monitoring the situation closely and waiting on Meta.