Root Cause Analysis – Templates API Partial Service Disruption
Date: 09 March 2026
Duration: ~1 hour
Affected Service: Templates API (Partners API)
Summary
On 09 March 2026, a configuration inconsistency introduced during a routine production release caused a partial disruption of the Templates API. As a result, some template-related API requests were not processed correctly for approximately one hour.
The issue was identified through internal monitoring alerts and resolved shortly after detection.
Timeline (UTC)
07:20 – Production release deployed.
08:20 – Internal monitoring alert triggered indicating abnormal behavior.
08:20 – Investigation started.
08:34 – Root cause identified and configuration corrected. Fix deployed.
08:38 – Service confirmed fully operational.
Root Cause
During a scheduled production release, one configuration component was not updated consistently with the rest of the deployment. This resulted in a mismatch that temporarily affected the Templates API routing.
Resolution
The configuration was updated to align with the production deployment settings. Once the correction was applied, the Templates API immediately resumed normal operation.
Preventive Measures
To reduce the risk of similar issues in the future, we are implementing the following improvements:
Reviewing configuration management to reduce duplicated configuration elements.
Adding additional validation checks during deployments.
Improving deployment procedures to ensure configuration consistency across all components.
We apologize for any inconvenience this incident may have caused and appreciate your understanding.
