360Dialog - Support Widget Unavailable – Detalhes do incidente

Todos os sistemas operacionais

Support Widget Unavailable

Resolvido
Desempenho degradado
Começou em há 12 mesesDurou 20 horas 42 minutos

Afetado

360dialog Infrastructure

Desempenho degradado de 8:35 AM para 5:18 AM

Diálogo 360

Desempenho degradado de 8:35 AM para 5:18 AM

Atualizações
  • Resolvido
    UTC
    Resolvido
    This incident has been resolved.
  • Atualizar
    UTC
    Atualizar

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • Monitoramento
    UTC
    Monitoramento

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • Identificado
    UTC
    Identificado

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.