360Dialog - Issue with Template Manager – Detalhes do incidente

Todos os sistemas operacionais

Issue with Template Manager

Resolvido
Desempenho degradado
Começou em há cerca de 4 anosDurou 4 horas 13 minutos

Afetado

360dialog Infrastructure

Desempenho degradado de 8:34 AM para 12:47 PM

Centro de parceiros 360dialog

Desempenho degradado de 8:34 AM para 12:47 PM

Atualizações
  • Resolvido
    UTC
    Resolvido

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • Investigando
    UTC
    Investigando

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"errorsubcode":460,"fbtraceid":"x"}}) `