360Dialog - Issue with Template Manager – Detalhes do incidente

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Issue with Template Manager

ResolvidoDesempenho degradado4 horas 13 minutos

Afetado

360dialog Infrastructure

Desempenho degradado de 8:34 AM para 12:47 PM

Centro de parceiros 360dialog

Desempenho degradado de 8:34 AM para 12:47 PM

  • ResolvidoUTC

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • InvestigandoUTC

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"errorsubcode":460,"fbtraceid":"x"}}) `