360Dialog - Some disruptions to Messaging – Detalhes do incidente

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Some disruptions to Messaging

Resolvido
Desempenho degradado
Começou em há cerca de 4 anosDurou 2 horas 15 minutos

Afetado

360dialog Infrastructure

Desempenho degradado de 2:44 PM para 4:59 PM

API de negócios do WhatsApp 360dialog

Desempenho degradado de 2:44 PM para 4:59 PM

Atualizações
  • Resolvido
    UTC
    Resolvido

    The issue is now resolved ✅

    Due an incident in our Redis cluster, our Callback Service stopped working properly. Actions were taken and operability of services has been normalized.

  • Monitoramento
    UTC
    Monitoramento

    We have fixed the issue. We are continuing to monitor the situation.

  • Investigando
    UTC
    Investigando

    We are aware of an issue that is impacting our messaging service. Our engineering team is currently investigating it with priority and we'll update again as soon as possible.