360Dialog - Some disruptions to template manager / template API – Detalhes do incidente

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Some disruptions to template manager / template API

Resolvido
Operacional
Começou em há mais de 4 anosDurou 55 horas 43 minutos

Afetado

360dialog Infrastructure

Operacional de 1:05 PM para 8:48 PM

API do parceiro

Operacional de 1:05 PM para 8:48 PM

Metainfraestrutura

Operacional de 1:05 PM para 8:48 PM

WhatsApp Business Account Management (Meta Business Manager)

Operacional de 1:05 PM para 8:48 PM

Atualizações
  • Resolvido
    UTC
    Resolvido

    This issue is resolved

  • Identificado
    UTC
    Identificado

    We are continuing to work with WhatsApp's Integration Support Engineering team to resolve this issue. We will update again as soon as possible.

  • Resolvido
    UTC
    Resolvido

    We are receiving reports that Users are receiving error responses when trying to create Media Templates.

    ``` \"message\":\"HSM Template creation failed\", \"type\":\"OAuthException\", \"code\":200002, \"errordata\":\"UserKarmaFilter \", \"errorsubcode\":2388109, \"istransient\":false, \"errorusertitle\":\"Message Cannot Be Submitted\", \"erroruser_msg\":\"This message template cannot be created.\", ```

    This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are awaiting for their feedback about the issue.