360dialog - Some disruptions to the 360dialog Hub & WhatsApp API – Detalhes do incidente

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Some disruptions to the 360dialog Hub & WhatsApp API

Resolvido
Desempenho degradado
Começou em há cerca de 4 anosDurado cerca de 6 horas

Afetado

360dialog Infrastructure

Desempenho degradado undefined 8:27 AM para 2:20 PM

API de negócios do WhatsApp 360dialog

Desempenho degradado undefined 8:27 AM para 2:20 PM

Configuração do Número da API do WhatsApp Business

Desempenho degradado undefined 8:27 AM para 2:20 PM

Atualizações
  • Resolvido
    UTC
    Resolvido

    The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.

  • Monitoramento
    UTC
    Monitoramento

    We have deployed a fix. The system functionality is now restored.

  • Atualizar
    UTC
    Atualizar

    We are applying a fix and testing. ETA to resolution ~1 hour.

  • Identificado
    UTC
    Identificado

    We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

    Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.

  • Investigando
    UTC
    Investigando

    We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. Our engineering teams are investigating these issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.