360dialog - Some disruptions to Messaging Service – Detalhes do incidente

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Some disruptions to Messaging Service

Resolvido
Parcialmente indisponível
Começou em há cerca de 4 anosDurado cerca de 4 horas

Afetado

360dialog Infrastructure

Parcialmente indisponível undefined 6:30 AM para 10:46 AM

API de negócios do WhatsApp 360dialog

Parcialmente indisponível undefined 6:30 AM para 10:46 AM

Atualizações
  • Resolvido
    UTC
    Resolvido

    The issue is now resolved.

    At approx 8:03am CEST we had an issue with our API which impacted message delivery. Our Engineering Team was alerted and immediately launched an investigation. At 10:17am CEST a solution was deployed and the messaging service was restored. By 10:46am CEST the messaging service had completely stabilized.

    We have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.

  • Monitoramento
    UTC
    Monitoramento

    Messaging service is restored. We are continuing to monitor the situation.

  • Atualizar
    UTC
    Atualizar

    We have identified the issue and are testing a potential solution.

  • Identificado
    UTC
    Identificado

    Our engineering team is working on this issue and we will update again as soon as possible.

  • Investigando
    UTC
    Investigando

    We are aware of an issue that is impacting the WhatsApp API messaging service. Some users are reporting 502 errors when attempting to send messages. Our engineering team is currently investigating the issue.