Diálogo 360 - Problems with messaging – Detalhes do incidente

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Problems with messaging

Resolvido
Desempenho afetado
Começou em há mais de 3 anosDurado 5 dias

Afetado

360dialog Infrastructure

Desempenho afetado undefined 4:29 PM para 6:17 PM

API de negócios do WhatsApp 360dialog

Desempenho afetado undefined 4:29 PM para 6:17 PM

Metainfraestrutura

Desempenho afetado undefined 4:29 PM para 6:17 PM

API Meta/Facebook WhatsApp Business (Entrega de Mensagens)

Desempenho afetado undefined 4:29 PM para 6:17 PM

Atualizações
  • Resolvido
    Resolvido

    The issue is now resolved for the vast majority of setups.

    We have monitoring in place to proactively fix the issue in the rare cases it still happens.

    If you experience a problem related to this incident, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will assist you.

  • Identificado
    Identificado

    We are seeing that a small percentage of stacks are still having issues related to the incident reported by Meta on Tuesday.

    The clients affected by the issue get errors similar to {"error":"HTTPSConnectionPool(host='x', port=443): Read timed out. (read timeout=20)"} and {"meta":{"version":"v2.39.4","api_status":"stable"},"errors":[{"code":1014,"title":"Internal error","details":"Connection timed out. Please check if wacore is running: 10.0.14.50:6250"}]}.

    We are in contact with Meta's support to find the underlying causes and fix the issue. If you are affected by this issue, please create a Support Ticket with us (Category: Messaging Has Completely Stopped Working) and we will prioritize the restart for you.