360Dialog - Issue with Template Creation – Detalhes do incidente

Todos os sistemas operacionais

Issue with Template Creation

Resolvido
Interrupção menor
Começou em há mais de 4 anosDurou 75 horas 27 minutos

Afetado

360dialog Infrastructure

Interrupção menor de 10:43 AM para 2:10 PM

Centro de parceiros 360dialog

Interrupção menor de 10:43 AM para 2:10 PM

Atualizações
  • Resolvido
    UTC
    Resolvido

    The issue around template creation and submission has been resolved.

  • Identificado
    UTC
    Identificado

    Upon the team's investigations we've identified the issue in an API rate limiting applied towards 360dialog from Meta. Our infrastructure has received high loads on the Partner API endpoint for creating message templates, which can not be propagated through Meta's systems, and is therefore getting blocked.

    We've applied some temporary changes in how we interact with Meta's infrastructure and continue to monitor the issue.

    New templates can still be submitted via the WhatsApp API, and will be synced to the 360 Client and Partner Hubs afterwards. View WhatsApp API endpoint documentation on docs.360dialog.com

  • Investigando
    UTC
    Investigando

    We are aware of an issue that is impacting the Template Creation Process. Our engineering team is currently investigating it and we'll update again as soon as possible.