360dialog - Some disruptions to Embedded Signup ("number setting up > 10 mins") – Detalhes do incidente

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Some disruptions to Embedded Signup ("number setting up > 10 mins")

Resolvido
Desempenho degradado
Começou em há cerca de 4 anosDurado 21 dias

Afetado

360dialog Infrastructure

Desempenho degradado undefined 8:59 PM para 8:25 AM

Configuração do Número da API do WhatsApp Business

Desempenho degradado undefined 8:59 PM para 8:25 AM

Atualizações
  • Resolvido
    UTC
    Resolvido

    The issue has now been resolved.

  • Investigando
    UTC
    Investigando

    We are aware of an issue that is occasionally affecting the Embedded Signup process. If you get stuck on the 'number setting setup' screen for more than 10 mins, it is likely because the User Token required to complete the setup has expired. As a workaround, we recommend the following steps:

    1. Logout of Facebook

    2. Login to Facebook

    3. Redo the Embedded Signup Process

      Our engineering team is currently working on a way to improve this process.

    If the workaround fails, create a ticket with our Support Team and we will assist you.