Notice history - 360dialog - Status

Operational

Operational

Notice history

Jul 2023

Resolved
July 26, 2023 at 6:01 PMUTC
Resolved
July 26, 2023 at 6:01 PMUTC
The issue has been resolved.
Investigating
July 26, 2023 at 3:32 PMUTC
Investigating
July 26, 2023 at 3:32 PMUTC
There is an issue which is impacting message sending for WhatsApp On-Premise multiconnect deployments. Our engineering team are currently investigating it.

Resolved
July 19, 2023 at 10:38 PMUTC
Resolved
July 19, 2023 at 10:38 PMUTC
META has updated their status page

The META engineering team has informed that the fix for receiving incoming messages and message delivery on WhatsApp has been deployed and this issue is now mitigated.
Identified
July 19, 2023 at 8:38 PMUTC
Identified
July 19, 2023 at 8:38 PMUTC
META has identified the issue on their status page: https://metastatus.com/whatsapp-business-api

The META engineering team is currently working on a fix and will provide an update in about 1 hour

Resolved
July 19, 2023 at 9:33 AMUTC
Resolved
July 19, 2023 at 9:33 AMUTC
We are aware of an issue that is impacting our WhatsApp API. When attempting to send messages, you will get the error: "500 Internal Server Error"

Our engineering team has fixed the issue and now all systems are operational.

Resolved
July 19, 2023 at 1:49 AMUTC
Resolved
July 19, 2023 at 1:49 AMUTC
Meta has fixed the disruptions impacting receiving incoming messages on Whats App Cloud API and this issue is now mitigated as of July 18th 2023, at 11:42 (GMT-3). Thank you for your patience.

See Meta's Status page for more information and updates
Investigating
July 18, 2023 at 4:15 PMUTC
Investigating
July 18, 2023 at 4:15 PMUTC
Meta is currently experiencing a disruption impacting receiving incoming messages, on WhatsApp Cloud API. This issue started at July 18th 2023, at 15:04 UTC. Meta engineering teams are investigating the issue.

See Meta's Status page for more information and updates

Resolved
July 20, 2023 at 7:28 AMUTC
Resolved
July 20, 2023 at 7:28 AMUTC
Meta have resolved this issue.
The WhatsApp Business Account Management service is up and running with no known issues.
Investigating
July 17, 2023 at 5:43 PMUTC
Investigating
July 17, 2023 at 5:43 PMUTC
Meta are currently experiencing major disruption impacting the Business' Display Names on WhatsApp Business API. This issue started at July 13th, 12:14 p.m UTC. Meta engineering teams are investigating the issue.

See Meta's Status page for more information and updates

Jun 2023

Resolved
June 15, 2023 at 6:00 AMUTC
Resolved
June 15, 2023 at 6:00 AMUTC
Between ~7am and ~9am UTC+1, some users were unable to generate API KEYs via the 360dialog Hub and API. The issue is now resolved.

Resolved
June 08, 2023 at 9:09 AMUTC
Resolved
June 08, 2023 at 9:09 AMUTC
The issue with Hub access is now resolved. Due to some server errors, the Hub was not able to be accessed for about 1.5 hours between 6am~7.30am UTC. If you continue to face errors with your Hub account, kindly create a support ticket with us.
Monitoring
June 08, 2023 at 7:15 AMUTC
Monitoring
June 08, 2023 at 7:15 AMUTC
The hub is working as expected. We are now monitoring the situation.
Investigating
June 08, 2023 at 6:07 AMUTC
Investigating
June 08, 2023 at 6:07 AMUTC
When accessing the hub, an error returnsInternal Error. We are currently investigating this incident.

May 2023

Resolved
May 17, 2023 at 9:01 AMUTC
Resolved
May 17, 2023 at 9:01 AMUTC
META has announced that the Cloud API service is now restored and all outgoing message traffic has now fully recovered

Meta Status Page
Identified
May 16, 2023 at 2:22 PMUTC
Identified
May 16, 2023 at 2:22 PMUTC
Meta has announced that their engineering teams have identified the root cause of a major disruption impacting sending messages on WhatsApp Cloud API. The fix will be deployed soon.

Meta Status Page

Resolved
May 11, 2023 at 7:53 PMUTC
Resolved
May 11, 2023 at 7:53 PMUTC
META has announced that the Cloud API service is now restored and all outgoing message traffic has now fully recovered

Meta Status Page
Investigating
May 11, 2023 at 2:56 PMUTC
Investigating
May 11, 2023 at 2:56 PMUTC
Met have announced that the Cloud API service is experiencing wide disruption to outgoing message sends. An update will be provided shortly.

Meta Status Page

Resolved
May 09, 2023 at 1:15 PMUTC
Resolved
May 09, 2023 at 1:15 PMUTC
At ~13:15UTC we detected a performance degradation of our APIs. Customers may have experienced increased API response times and / or API timeouts. The issue was resolved by -14:32UTC.
We are reviewing the incident internally and we will provide a root cause analysis in due course.

May 2023 to Jul 2023