Diálogo 360 - Historial de avisos

Sistemas funcionando con normalidad

En funcionamiento

API de WhatsApp Business de 360dialog - En funcionamiento

Configuración del número de la API empresarial de WhatsApp - En funcionamiento

Centro de clientes de 360dialog - En funcionamiento

Centro de socios de 360dialog - En funcionamiento

API de socios - En funcionamiento

Partner Webhooks - En funcionamiento

Automatización de marketing - En funcionamiento

Sistema de Pagos 360 - En funcionamiento

Zona de pruebas de 360dialog - En funcionamiento

Diálogo 360 - En funcionamiento

En funcionamiento

API de nube de WhatsApp (entrega de mensajes) - En funcionamiento

WhatsApp Business Account Management (Meta Business Manager) - En funcionamiento

Registro integrado - En funcionamiento

Historial de avisos

dic 2025

No se reportaron avisos este mes

nov 2025

Metaincidente informado:
  • Resuelto
    Resuelto

    Meta has identified an issue where an incorrect error message appears during the Embedded Signup process. The message currently states, “Error: 2388297 [object Object] report error to 360dialog,” which may incorrectly suggest the issue is related to 360dialog.

    The correct message should indicate that the issue is caused by reaching the phone number limit in WhatsApp Manager. To add a new phone number, you’ll need to delete an existing one from WhatsApp Manager or request additional numbers. If you need support with this, please contact our support team.

    Meta’s engineering team is working on a fix, and we are now closing this issue on our status page.

  • Actualizar
    Actualizar

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Actualizar
    Actualizar

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • Supervisando
    Supervisando

    Estamos monitoreando de cerca la situación y esperando actualizaciones de Meta.
    Consulte la página de estado Meta y suscríbase para recibir actualizaciones.

  • Actualizar
    Actualizar

    Estamos monitoreando de cerca la situación y esperando actualizaciones de Meta.
    Consulte la página de estado Meta y suscríbase para recibir actualizaciones.

  • Actualizar
    Actualizar

    Estamos monitoreando de cerca la situación y esperando actualizaciones de Meta.
    Consulte la página de estado Meta y suscríbase para recibir actualizaciones.

  • Investigando
    Investigando

    Estamos monitoreando de cerca la situación y esperando actualizaciones de Meta.
    Consulte la página de estado Meta y suscríbase para recibir actualizaciones.

  • Actualizar
    Actualizar

    The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Actualizar
    Actualizar

    The Embedded Signup issue (Error 2388297) is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Identificado
    Identificado

    We have confirmed this issue is not affecting all new onboarding processes.

    The issue is limited to some Business Managers and is caused by a bug in Meta's UI. This bug incorrectly displays a generic error ([Error 2388297]) instead of the true failure reason, which is related to the account's specific limits or settings.

    We are now waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • Investigando
    Investigando

    Meta….

    Consulte la página de estado de Meta para obtener más información y actualizaciones.

oct 2025

Support Widget Unavailable
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Actualizar
    Actualizar

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • Supervisando
    Supervisando

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • Identificado
    Identificado

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.

oct 2025 a dic 2025

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