360dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Performance Messaging - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

360dialog Support & Documentation - Operational

Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Jan 2025

Meta incident - Increased Error Rate for Error "131000: Something Went Wrong"
  • Resolved
    UTC
    Resolved

    Meta has confirmed that the problem on their side has been resolved.

    We also no longer see relevant error rates.

  • Update
    UTC
    Update

    Message delivery works normally.

    Currently the error rate for "131000" is very low.

    We will continue to monitor the situation and provide further updates.

    We're still waiting for an update from Meta.

  • Update
    UTC
    Update

    We´re still waiting for an update from Meta.

  • Update
    UTC
    Update

    We can see that the issue is intermittently but we´re still waiting for a resolution from Meta.

  • Monitoring
    UTC
    Monitoring

    We are no longer observing the error "131000: Something Went Wrong" in our system logs.
    While Meta has not yet confirmed the resolution of this issue, it appears to have been addressed on their end.

    We will continue to monitor the situation and provide further updates.

    Thank you for your patience and understanding.

  • Investigating
    UTC
    Investigating

    We are observing another increase in the error rate for the issue "13100: Something Went Wrong," which occurs when attempting to send messages.

    This issue can affect all accounts.
    Meta has acknowledged the problem and confirmed it as a temporary issue on their side.

    They suggest retrying to send messages that fail with this error after a short while.

    We will continue to monitor the situation and provide updates as they become available.

    Thank you for your understanding and patience.

Meta incident - Embedded Signup
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Investigating
    UTC
    Investigating

    Meta have reported an issue that is causing disruptions to Embedded Signup.

    Account creation using Embedded Signup might fail.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

Meta incident - Account Management
  • Resolved
    UTC
    Resolved

    This issue is ongoing, but we are removing it from our status page.
    You can subscribe for updates and receive alerts about this issue directly on Meta's status page.

  • Update
    UTC
    Update

    The investigation for this issue by Meta Engineering team is still active. We will share an update as soon as Meta provides us with one.

  • Update
    UTC
    Update

    The investigation for this issue by Meta Engineering team is still active. We will share an update as soon as Meta provides us with one.

  • Update
    UTC
    Update

    The investigation for this issue by Meta Engineering team is still active. We will share an update as soon as Meta provides us with one.

  • Update
    UTC
    Update

    The investigation for this issue by Meta Engineering team is still active. We will share an update as soon as Meta provides us with one.

  • Update
    UTC
    Update

    The investigation for this issue by Meta Engineering team is still active. We will share an update as soon as Meta provides us with one.

  • Update
    UTC
    Update

    The investigation for this issue by Meta Engineering team is still active. We will share an update as soon as Meta provides us with one.

  • Update
    UTC
    Update

    The investigation for this issue by Meta Engineering team is still active. We will share an update as soon as Meta provides us with one.

  • Update
    UTC
    Update

    The investigation for this issue by Meta Engineering team is still active. We will share an update as soon as Meta provides us with one.

  • Update
    UTC
    Update

    The issue reported by Meta continues to impact Account Management.

    Admins may still experience difficulties updating user profiles via the user directory in the Admin Center.

    We are actively monitoring the situation as we await further resolution from Meta.

    Please check the Meta Status Page and subscribe for updates.

  • Update
    UTC
    Update

    The issue reported by Meta continues to impact Account Management.

    Admins may still experience difficulties updating user profiles via the user directory in the Admin Center.

    We are actively monitoring the situation as we await further resolution from Meta.

    Please check the Meta Status Page and subscribe for updates.

  • Update
    UTC
    Update

    The issue reported by Meta continues to impact Account Management.

    Admins may still experience difficulties updating user profiles via the user directory in the Admin Center.

    We are actively monitoring the situation as we await further resolution from Meta.

    Please check the Meta Status Page and subscribe for updates.

  • Investigating
    UTC
    Investigating

    Meta has reported an issue that is causing disruptions to Account Management.

    Some admins may not be able to update user profiles through the user directory in the Admin Center.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

Meta incident - Cloud API payment messages
  • Resolved
    UTC
    Resolved

    Meta has shared that they have resolved the earlier outage affecting the Cloud API, and services have now been fully restored.

  • Update
    UTC
    Update

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Investigating
    UTC
    Investigating

    Meta have reported an issue that some payment messages may not be delivered and may block other incoming messages as well.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

Dec 2024

Meta incident - WhatsApp and Facebook not responding
  • Resolved
    UTC
    Resolved

    According to Meta, they have successfully recovered from the earlier outage impacting Cloud API, and all services have now been fully restored. If you encounter any further issues, please feel free to reach out to our support team.

    You can find more details on META status page.

  • Update
    UTC
    Update

    We’re still waiting for updates regarding the incident reported. You can find more details on META status page.

  • Update
    UTC
    Update

    We identified that the embedded signup and Whatsapp flows have some disruptions too.

  • Identified
    UTC
    Identified

    We confirm that Meta identified the problem, and they are already working on it.

  • Investigating
    UTC
    Investigating

    We have noticed some disruptions to Facebook and WhatsApp. We are monitoring the situation closely and waiting on Meta.

    We´re still verifying if it has any impacts on WhatsApp API.

    Please refer to Meta Status Page and subscribe for updates.

Some disruptions to incoming messages
  • Resolved
    UTC
    Resolved

    We are aware of an issue impacting incoming messages. Our engineering team has already fixed it, and we´re monitoring it.

Nov 2024

Meta incident - Template message delivery
  • Resolved
    UTC
    Resolved

    We have received an update from the Meta's engineering team that the issue has been resolved.
    If you have any further questions or encounter any issues in the meantime, please don’t hesitate to reach out.

  • Update
    UTC
    Update

    We are closely monitoring the situation and awaiting further updates from Meta. At this time, Meta has not provided an estimated timeframe for restoring all functionality.

  • Update
    UTC
    Update

    We are continuing to monitor the situation closely and waiting on Meta. Meta do not currently have an ETA for restoration of all functionality.

  • Investigating
    UTC
    Investigating

    Meta Engineers are working on a known issue affecting some template messages delivery. While sending these template messages, it returns the error Generic user error . We are monitoring the situation closely and waiting on Meta.

Meta incident - Interactive Messages on Cloud API
  • Resolved
    UTC
    Resolved

    The issue with Interactive Messages on Cloud API is now resolved.

  • Update
    UTC
    Update

    Meta's Engineering team are still working on a fix for the disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API.

    Another update will be provided as more information becomes available.

  • Update
    UTC
    Update

    Meta's Engineering team are still working on a fix for the disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API.

    Another update will be provided as more information becomes available.

  • Update
    UTC
    Update

    Meta is still experiencing a disruption impacting the delivery of Interactive Messages with empty text in the header or footer to iOS devices on the WhatsApp Cloud API. Meta's engineering teams have identified the cause of the issue and are working on a fix. Further updates will be provided as more information becomes available.

  • Identified
    UTC
    Identified

    Meta is currently experiencing a disruption affecting the delivery of Interactive Messages with empty text in the header or footer to iOS devices on the WhatsApp Cloud API. Meta's engineering teams have identified the cause of the issue and are working on a fix. Further updates will be provided as more information becomes available.

    Thanks for your Patience!

  • Investigating
    UTC
    Investigating

    Meta is currently experiencing some disruption impacting the delivery of Interactive Messages with empty text in header or footer, to iOS devices on WhatsApp Cloud API. This issue started at September 1st, 2024. Meta engineering teams are investigating the issue.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta's Status Page and subscribe for updates.

Nov 2024 to Jan 2025

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