360Dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Performance Messaging - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

360dialog Support & Documentation - Operational

Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

View current status

Nov 2025

Meta incident - Embedded Signup (Partial Outage) Error 2388297
ResolvedPartial outage37 hours 24 minutes
  • ResolvedUTC

    Meta has identified an issue where an incorrect error message appears during the Embedded Signup process. The message currently states, “Error: 2388297 [object Object] report error to 360dialog,” which may incorrectly suggest the issue is related to 360dialog.

    The correct message should indicate that the issue is caused by reaching the phone number limit in WhatsApp Manager. To add a new phone number, you’ll need to delete an existing one from WhatsApp Manager or request additional numbers. If you need support with this, please contact our support team.

    Meta’s engineering team is working on a fix, and we are now closing this issue on our status page.

  • UpdateUTC

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • UpdateUTC

    We are closely monitoring the situation and awaiting further updates from Meta.
    If you encounter this error while onboarding a number, please open a support ticket with our team for assistance.

  • MonitoringUTC

    We are closely monitoring the situation and awaiting updates from Meta.
    Please refer to Meta Status Page and subscribe for updates.

  • UpdateUTC

    We are closely monitoring the situation and awaiting updates from Meta.

  • UpdateUTC

    We are closely monitoring the situation and awaiting updates from Meta.

  • InvestigatingUTC

    We are closely monitoring the situation and awaiting updates from Meta.

  • UpdateUTC

    The Embedded Signup issue is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • UpdateUTC

    The Embedded Signup issue (Error 2388297) is still under investigation. Some Business Managers may continue to experience onboarding failures due to a bug in Meta's UI.

    We are waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • IdentifiedUTC

    We have confirmed this issue is not affecting all new onboarding processes.

    The issue is limited to some Business Managers and is caused by a bug in Meta's UI. This bug incorrectly displays a generic error ([Error 2388297]) instead of the true failure reason, which is related to the account's specific limits or settings.

    We are now waiting for Meta's engineers to apply the necessary adjustment. We will provide updates as soon as they become available.

  • InvestigatingUTC

    We are experiencing a failure in the Embedded Signup flow, which is preventing all new WABA and number onboardings.

    The issue originates from Meta's side (Error 2388297), though it is not yet listed on their public status page.

    We have escalated this as a critical incident to Meta and are awaiting their response. All other services are operational. We will provide updates as soon as they become available.

Oct 2025

Support Widget Unavailable
ResolvedDegraded performance20 hours 42 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.

    We will continue to provide updates as more information becomes available.

  • MonitoringUTC

    Our Helpdesk provider, Intercom, is accessible again.
    AWS is currently in recovery and we're monitoring system stability closely.
    We’ll provide more updates as we confirm full stability.

  • IdentifiedUTC

    Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
    In the meantime, for urgent cases, please email support@360dialog.com.

Sep 2025

Some disruptions to fetching of message templates
ResolvedDegraded performance51 minutes
  • ResolvedUTC

    The issue is now resolved.

  • MonitoringUTC

    We have implemented a fix and are monitoring for recovery.

  • InvestigatingUTC

    We are aware of an issue that is impacting the fetching of message templates. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

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