360dialog - Notice history

All systems operational

Operational

360dialog WhatsApp Business API - Operational

WhatsApp Business API Number Setup - Operational

360dialog Client Hub - Operational

360dialog Partner Hub - Operational

Partner API - Operational

Partner Webhooks - Operational

Performance Messaging - Operational

360dialog Payments System - Operational

360dialog Sandbox - Operational

360dialog Support & Documentation - Operational

Operational

WhatsApp Cloud API (Message Delivery) - Operational

WhatsApp Business Account Management (Meta Business Manager) - Operational

Embedded Signup - Operational

Notice history

Jul 2025

Some disruptions to 360Dialog Client Hub
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Identified
    UTC
    Identified

    We have identified the cause of the issue and are actively working on a resolution.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is impacting the use of the Manage WhatsApp Business account button having redirection issues in the 360Dialog Client Hub. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Scheduled Maintenance – July 22, 2025, 05:00 UTC
  • Completed
    July 22, 2025 at 6:00 AMUTC
    Completed
    July 22, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 22, 2025 at 5:00 AMUTC
    In progress
    July 22, 2025 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 22, 2025 at 5:00 AMUTC
    Planned
    July 22, 2025 at 5:00 AMUTC

    A scheduled maintenance window has been planned for July 22, 2025, starting at 05:00 UTC, with an estimated duration of 1 hour.

    During this time, the following services may be temporarily impacted:

    • Number Webhook Management

    • New Number Onboarding

    • External events webhook

    • Measurement UI

    This maintenance is part of our continued commitment to ensuring the reliability, stability, and performance of our systems.

    Please note:

    • Webhook configuration and updates may be delayed or temporarily unavailable.

    • Onboarding of new numbers may experience temporary delays.

    • Measurement of external events in Insights API may be temporarily unavailable.

    We will provide real-time updates throughout the maintenance period.
    Normal operations will resume promptly upon completion of the work.

    We appreciate your understanding and cooperation.

Jun 2025

Meta incident - Per Message Pricing enabled before 1.07.2025
  • Resolved
    UTC
    Resolved

    Meta rolled back the unintended early enablement of Per Message Pricing (PMP).

    Due to Meta's charging mechanism, some messages sent during the incident may still be charged under PMP and businesses may receive related webhooks over the next few days.

  • Investigating
    UTC
    Investigating

    Meta have reported that Per Message Pricing was enabled ahead of the official date – 1.07.2025.

    That change affects both Cloud API and On-Premises Solution.

    Meta engineers are in the process of rolling back this change.

    We are monitoring the situation closely and waiting on Meta.

    Please refer to Meta Status Page and subscribe for updates.

Some disruptions to 360Dialog Partner Hub
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is impacting access to the 360Dialog Partner Hub.

    Our engineering team is currently investigating it. We'll update again as soon as we have more information.

Meta incident - New WhatsApp Business Account creation in Embedded signup
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Update
    UTC
    Update

    Meta has deployed a fix and the issue is now resolved. We are currently monitoring and validating with affected users. The issue will be marked as resolved once confirmations are received.

  • Monitoring
    UTC
    Monitoring

    Meta’s engineering team has confirmed that the fix has been deployed. We are currently validating its effectiveness with affected clients. We will share further updates as soon as we confirm that the issue has been fully resolved.

  • Update
    UTC
    Update

    We are still awaiting the Meta engineering team to deploy the fix they have prepared. We will keep you informed with any updates as soon as they become available.

  • Update
    UTC
    Update

    We are currently waiting for Meta to release the fix they have prepared. We will announce it as soon as it becomes available.

  • Identified
    UTC
    Identified

    We have received an update from Meta that they are preparing a fix for the issue, and it should be available in a few hours.

    We will keep you informed once the fix is released.

  • Update
    UTC
    Update

    We're still waiting for feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available.

    We’ll keep you informed as soon as any relevant information becomes available.

  • Investigating
    UTC
    Investigating

    Meta engineers are continuing to investigate the issue.

    We’ll keep you informed as soon as more information becomes available.

  • Update
    UTC
    Update

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • Identified
    UTC
    Identified

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • Update
    UTC
    Update

    We are currently awaiting an update from Meta engineers as they continue investigating the issue.

    We’ll keep you informed as soon as more information becomes available.

  • Update
    UTC
    Update

    We are currently awaiting an update from Meta engineers as they continue investigating the issue.

    We’ll keep you informed as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    There is an issue with the Meta Embedded signup that is causing disruptions to the creation of a New WhatsApp Business Account in Embedded signup.

    We have reported this to Meta and are waiting for Meta Engineers to investigate and fix.

    We will keep you updated as more information becomes available.

Cloudflare Incident - website showing "Domain configuration pending"
  • Resolved
    UTC
    Resolved

    Cloudflare has confirmed that the issue has been fully resolved. The 360dialog website is now functioning normally, and no further impact is expected. We appreciate your patience during this incident.

    Further details about the incident can be found on Cloudflare’s status page

  • Monitoring
    UTC
    Monitoring

    The 360dialog website is now accessible, and services appear to be functioning normally. However, Cloudflare has not yet confirmed that the underlying issue is fully resolved. We will continue to monitor the situation closely and provide updates as soon as we receive official confirmation from Cloudflare.

  • Update
    UTC
    Update

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • Identified
    UTC
    Identified

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • Investigating
    UTC
    Investigating

    Cloudflare is currently experiencing an issue that is impacting the 360dialog website. You can follow updates on Cloudflare's status page. We will continue to provide updates as they become available.

May 2025

Meta incident - Carousel templates
  • Resolved
    UTC
    Resolved

    META has confirmed that the issue has been resolved, as updated on their status page.

  • Update
    UTC
    Update

    We are currently awaiting updates from the Meta engineering team, who are still working on the fix. Further information will be provided as soon as it becomes available.

  • Update
    UTC
    Update

    The Meta engineering team is still working on the fix and continuing to investigate the issue to ensure a stable resolution.

    We will provide another update in the coming hours or sooner if additional information is available from Meta.

  • Identified
    UTC
    Identified

    The Meta Engineering team has identified the root cause of the issue and is diligently working towards a solution.

    We will provide another update as soon as additional information is available from Meta.

  • Update
    UTC
    Update

    Meta has acknowledged the issue on their side and updated their status page.

    Meta engineering teams are investigating the issue. We will provide another update in the coming hours or sooner if additional information is available from Meta.

  • Update
    UTC
    Update

    We are closely monitoring the situation and awaiting updates from Meta.
    Please refer to Meta Status Page and subscribe for updates.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that impacts the sending of carousel templates.

    The error message is:

    "Carousel template messages require interactive template to be enabled."


    We are monitoring the situation closely and awaiting Meta's response.

Scheduled Maintenance – May 25, 2025, 07:00 UTC
  • Completed
    May 25, 2025 at 7:30 AMUTC
    Completed
    May 25, 2025 at 7:30 AMUTC
    Maintenance has completed successfully
  • In progress
    May 25, 2025 at 7:00 AMUTC
    In progress
    May 25, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 25, 2025 at 7:00 AMUTC
    Planned
    May 25, 2025 at 7:00 AMUTC

    A scheduled maintenance window has been planned for May 25, 2025, starting at 07:00 UTC, with an estimated duration of approximately 30 minutes.
    During this time, the following services will be temporarily unavailable or may experience reduced functionality:

    • 360dialog Client Hub

    • 360dialog Partner Hub

    • Partner API

    • Partner Webhooks

    This maintenance is part of our ongoing efforts to ensure service reliability, security, and performance.
    We appreciate your understanding and will provide timely updates throughout the maintenance period.

    Normal operations will resume as soon as the work is completed.

Some disruptions to billing page on the 360Dialog Partner Hub
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is impacting access to our billing page on the 360Dialog Partner Hub. Our engineering team is currently investigating it. We'll update again as soon as we have more information.

May 2025 to Jul 2025

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