Support Widget Unavailable

Resolved

Degraded performance

Started 9 months agoOctober 20, 2025Lasted about 21 hours8:35 AMOctober 21, 20255:18 AMUTC

Affected

360dialog Infrastructure

360dialog Support & Documentation

Updates

Resolved
October 21, 2025 at 5:18 AMUTC
Resolved
October 21, 2025 at 5:18 AMUTC
This incident has been resolved.
Update
October 20, 2025 at 3:40 PMUTC
Update
October 20, 2025 at 3:40 PMUTC
Our Helpdesk provider, Intercom, is now accessible again. You can reach our support team through the chat support widget in the 360dialog Hub. Please note that we are still experiencing some loading issues and latency due to the earlier AWS incident. As a result, support responses may be slower than usual.
We will continue to provide updates as more information becomes available.
Monitoring
October 20, 2025 at 9:41 AMUTC
Monitoring
October 20, 2025 at 9:41 AMUTC
Our Helpdesk provider, Intercom, is accessible again.
AWS is currently in recovery and we're monitoring system stability closely.
We’ll provide more updates as we confirm full stability.
Identified
October 20, 2025 at 8:35 AMUTC
Identified
October 20, 2025 at 8:35 AMUTC
Our Helpdesk provider, Intercom, is having an outage due to an incident at Amazon Web Services. AWS US-East-1 is experiencing a major outage impacting Intercom services and large parts of the Internet. We’re actively monitoring status updates from Intercom and will share new information as soon as it becomes available.
In the meantime, for urgent cases, please email support@360dialog.com.

360dialog - Support Widget Unavailable – Incident details