360Dialog - Hinweisverlauf

Alle Systeme betriebsbereit

Betriebsbereit

360dialog WhatsApp Business API - Betriebsbereit

Einrichtung der WhatsApp Business API-Nummer - Betriebsbereit

360dialog-Client-Hub - Betriebsbereit

360dialog-Partner-Hub - Betriebsbereit

Partner-API - Betriebsbereit

Partner Webhooks - Betriebsbereit

Marketing-Automatisierung - Betriebsbereit

360-Zahlungssystem - Betriebsbereit

360dialog-Sandbox - Betriebsbereit

360Dialog - Betriebsbereit

Betriebsbereit

WhatsApp Cloud API (Nachrichtenübermittlung) - Betriebsbereit

WhatsApp Business Account Management (Meta Business Manager) - Betriebsbereit

Eingebettete Anmeldung - Betriebsbereit

Hinweisverlauf

Aktuellen Status anzeigen

Aug. 2025

Meta Issue - Templates not always duplicated during migration
GelöstBeeinträchtigte Leistung401 Stunden 22 Minuten
  • GelöstUTC

    Template duplication is now working as expected in most cases, so we are closing this incident notice.

    Template Migration Limitations

    • Templates can only be migrated between WABAs owned by the same Meta business.

    • Only templates with a status of APPROVED and a quality_score of either GREEN or UNKNOWN are eligible for migration.

    Meta is still experiencing intermittent API issues, which can sometimes cause template duplication to fail. In such cases, please contact our support team and we will escalate the case to Meta, who will run a script to complete the duplication process

  • IdentifizierungUTC

    We are aware of a Meta issue affecting template duplication during phone number migration. In some cases, templates with a status of APPROVED and a quality_score of GREEN are not copied from the source to the destination WhatsApp Business Account. This issue can affect any ecosystem participant (BSP, Tech Provider, ISV, Business, etc.) that performs phone number migrations.

    Meta has confirmed this is a known issue on their side, though it is not yet reflected on their public status page.

    If your templates are not duplicated during migration, please contact our support team. We will raise a request with Meta Direct Support, and their Engineering team will duplicate the templates with priority.

    As a precaution, Meta recommends duplicating templates to the destination WABA before starting the migration. Once templates are copied, proceed with the phone number migration.

Juli 2025

Einige Störungen bei ((Dienst oder Komponente einfügen))
GelöstBeeinträchtigte Leistung1 Stunde 2 Minuten
  • GelöstUTC

    Das Problem ist jetzt behoben.

  • IdentifizierungUTC

    Wir arbeiten weiterhin an diesem Problem und verfügen über eine mögliche Lösung, um die meisten getesteten Funktionen wiederherzustellen.

  • AnalyseUTC

    Uns ist ein Problem bekannt, das sich auf unseren {{Dienst oder Komponente einfügen}} auswirkt. Unser Ingenieurteam untersucht es derzeit. Wir haben derzeit keine voraussichtliche voraussichtliche Auflösung, aber wir werden so bald wie möglich ein Update durchführen.

JUL22
Scheduled Maintenance – July 22, 2025, 05:00 UTC
AbgeschlossenWartung1 Stunde
  • AbgeschlossenJuli 22, 2025 um 06:00UTC
    Die Wartung wurde erfolgreich abgeschlossen
  • In BearbeitungJuli 22, 2025 um 05:00UTC
    Die Wartung ist jetzt im Gange
  • GeplantJuli 22, 2025 um 05:00UTC

    A scheduled maintenance window has been planned for July 22, 2025, starting at 05:00 UTC, with an estimated duration of 1 hour.

    During this time, the following services may be temporarily impacted:

    • Number Webhook Management

    • New Number Onboarding

    • External events webhook

    • Measurement UI

    This maintenance is part of our continued commitment to ensuring the reliability, stability, and performance of our systems.

    Please note:

    • Webhook configuration and updates may be delayed or temporarily unavailable.

    • Onboarding of new numbers may experience temporary delays.

    • Measurement of external events in Insights API may be temporarily unavailable.

    We will provide real-time updates throughout the maintenance period.
    Normal operations will resume promptly upon completion of the work.

    We appreciate your understanding and cooperation.

Juni 2025

Gemeldeter Meta-Vorfall –
GelöstBeeinträchtigte Leistung57 Minuten
  • GelöstUTC

    Meta rolled back the unintended early enablement of Per Message Pricing (PMP).

    Due to Meta's charging mechanism, some messages sent during the incident may still be charged under PMP and businesses may receive related webhooks over the next few days.

  • AnalyseUTC

    Meta….

    Weitere Informationen und Aktualisierungen finden Sie auf der Meta-Statusseite.

Einige Störungen bei ((Dienst oder Komponente einfügen))
Gelöst11 Minuten
  • GelöstUTC

    Das Problem ist jetzt behoben.

  • AnalyseUTC

    Uns ist ein Problem bekannt, das sich auf unseren {{Dienst oder Komponente einfügen}} auswirkt. Unser Ingenieurteam untersucht es derzeit. Wir haben derzeit keine voraussichtliche voraussichtliche Auflösung, aber wir werden so bald wie möglich ein Update durchführen.

Gemeldeter Meta-Vorfall –
GelöstBeeinträchtigte Leistung40 Stunden 57 Minuten
  • GelöstUTC

    Das Problem ist jetzt behoben.

  • UpdateUTC

    Meta has deployed a fix and the issue is now resolved. We are currently monitoring and validating with affected users. The issue will be marked as resolved once confirmations are received.

  • ÜberwachungUTC

    Meta’s engineering team has confirmed that the fix has been deployed. We are currently validating its effectiveness with affected clients. We will share further updates as soon as we confirm that the issue has been fully resolved.

  • UpdateUTC

    We are still awaiting the Meta engineering team to deploy the fix they have prepared. We will keep you informed with any updates as soon as they become available.

  • UpdateUTC

    We are currently waiting for Meta to release the fix they have prepared. We will announce it as soon as it becomes available.

  • IdentifizierungUTC

    Wir beobachten die Situation genau und warten auf Updates von Meta.
    Bitte beachten Sie die Meta-Statusseite und abonnieren Sie Updates.

  • UpdateUTC

    We're still waiting for feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available.

    We’ll keep you informed as soon as any relevant information becomes available.

  • AnalyseUTC

    Meta engineers are continuing to investigate the issue.

    We’ll keep you informed as soon as more information becomes available.

  • UpdateUTC

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • IdentifizierungUTC

    We're still awaiting feedback from Meta engineers, who are actively investigating the issue together with our team.

    At this time, there’s no new information available, but the investigation is ongoing. We’ll keep you informed as soon as any relevant information becomes available.

  • UpdateUTC

    We are currently awaiting an update from Meta engineers as they continue investigating the issue.

    We’ll keep you informed as soon as more information becomes available.

  • UpdateUTC

    Wir beobachten die Situation genau und warten auf Updates von Meta.
    Bitte beachten Sie die Meta-Statusseite und abonnieren Sie Updates.

  • AnalyseUTC

    Meta….

    Weitere Informationen und Aktualisierungen finden Sie auf der Meta-Statusseite.

Gemeldeter Meta-Vorfall –
Gelöst2 Stunden 24 Minuten
  • GelöstUTC

    Cloudflare has confirmed that the issue has been fully resolved. The 360dialog website is now functioning normally, and no further impact is expected. We appreciate your patience during this incident.

    Further details about the incident can be found on Cloudflare’s status page

  • ÜberwachungUTC

    The 360dialog website is now accessible, and services appear to be functioning normally. However, Cloudflare has not yet confirmed that the underlying issue is fully resolved. We will continue to monitor the situation closely and provide updates as soon as we receive official confirmation from Cloudflare.

  • UpdateUTC

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • IdentifizierungUTC

    The Cloudflare engineering team has identified the issue and has started working on a fix to reestablish the services.

    We will provide more updates as information becomes available.

  • AnalyseUTC

    Meta….

    Weitere Informationen und Aktualisierungen finden Sie auf der Meta-Statusseite.

Zurück

Juni 2025 zu Aug. 2025

Nächste