360Dialog - Wrong payload error while Intergrated Onboarding – Incident details

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Wrong payload error while Intergrated Onboarding

Resolved4 hours 33 minutes

Affected

360dialog Infrastructure

Degraded performance from 1:05 PM to 1:09 PM, Operational from 1:09 PM to 5:39 PM

WhatsApp Business API Number Setup

Degraded performance from 1:05 PM to 1:09 PM, Operational from 1:09 PM to 5:39 PM

  • ResolvedUTC

    The engineering team confirmed that the issue has been fully resolved and the integrated onboarding working as expected.

  • InvestigatingUTC

    We are receiving reports that the Integrated Onboarding process is returning the "Wrong payload" error.

    Our engineers are working on the fix.

    UPD. While the issue is being fixed, please use the Number Onboarding from our Client Hub directly:
    https://docs.360dialog.com/docs/client-hub/numbers#add-a-number