360dialog - Issue impacting number migrations "Synchronization could not be completed" – Incident details

All systems operational

Issue impacting number migrations "Synchronization could not be completed"

Resolved
Degraded performance
Started over 2 years agoLasted 6 days

Affected

360dialog Infrastructure

Degraded performance from 11:34 AM to 9:53 AM

360dialog Client Hub

Degraded performance from 11:34 AM to 9:53 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue is resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been deployed.

  • Identified
    UTC
    Identified

    The team has identified the issue. The fix is pending deployment. ETA: Today

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is affecting number migrations to 360dialog. User may encounter the error "WhatsApp Business Account Synchronization could not be completed" during the migration process. Our engineering team is currently investigating.