360Dialog - Issue affecting Client onboarding – Incident details

All systems operational

Issue affecting Client onboarding

Resolved
Degraded performance
Started almost 3 years agoLasted 7 hours

Affected

360dialog Infrastructure

Degraded performance from 3:51 PM to 5:55 PM, Operational from 5:55 PM to 10:52 PM

360dialog Client Hub

Degraded performance from 3:51 PM to 5:55 PM, Operational from 5:55 PM to 10:52 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue is resolved.

  • Monitoring
    UTC
    Monitoring

    We have deployed a fix and are currently monitoring the situation.

  • Identified
    UTC
    Identified

    We are aware of an issue in the 360dialog Client Hub that is preventing customers from onboarding. Users will received an error when entering company information which prevents the ES flow from launching. Our engineers are working fix.