Some disruptions to on-premise deployments (media upload & downloads) - Incident details - - - Status

Some disruptions to on-premise deployments (media upload & downloads)

Resolved

Degraded performance

Started about 2 years agoLasted 13 days

Affected

Meta Infrastructure

WhatsApp On-Premise API (Message Delivery)

Updates

Resolved
August 15, 2023 at 10:15 AM
Resolved
August 15, 2023 at 10:15 AM
Meta have advised that the fix for disruptions impacting message sending, caused by coreapps being stuck on the WhatsApp On-Premise API, has been deployed. This issue has now been mitigated as of 11 August, 6:06 AM PST on the new version 2.49.3. Affected numbers will be upgraded to 2.49.3 in due course.

See Meta's Status page for more information and updates.
Identified
August 09, 2023 at 7:50 AM
Identified
August 09, 2023 at 7:50 AM
We are still awaiting further updates from Meta in regards to this issue.

Meta are currently experiencing some disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. They have targeted a workaround and will provide another update once confirmed.

See Meta's Status page for more information and updates.
Investigating
August 02, 2023 at 2:40 PM
Investigating
August 02, 2023 at 2:40 PM
Meta are currently experiencing a disruption impacting Media Upload & Download on WhatsApp On-Premise API v2.47+. Meta engineering teams are investigating the issue.

See Meta's Status page for more information and updates.