360dialog - Some disruptions to WABA Management > Payment Method – Incident details

WhatsApp Cloud API (Message Delivery) experiencing degraded performance

Some disruptions to WABA Management > Payment Method

Resolved
Degraded performance
Started over 1 year agoLasted 1 day

Affected

Meta Infrastructure

Degraded performance from 7:42 AM to 8:27 AM

WhatsApp Business Account Management (Meta Business Manager)

Degraded performance from 7:42 AM to 8:27 AM

Updates
  • Resolved
    Resolved

    The issue is now resolved.

  • Identified
    Identified

    We are aware of an issue that is impacting our ability to set payment methods on new WhatsApp Business Accounts. We have escalated the issue to Meta and we are awaiting on a solution from their Integration Support Engineering team.

    This issue may affect new WABAs onboarded after 05/July/2023.

    When the issue is fixed by Meta, we will retrospectively set the Payment Methods on any affected WABAs.