360dialog - Internal Error in the Hub – Incident details

All systems operational

Internal Error in the Hub

Resolved
Major outage
Started about 3 years agoLasted about 3 hours

Affected

360dialog Infrastructure

Major outage from 6:07 AM to 9:09 AM

360dialog WhatsApp Business API

Major outage from 6:07 AM to 9:09 AM

WhatsApp Business API Number Setup

Major outage from 6:07 AM to 9:09 AM

360dialog Partner Hub

Major outage from 6:07 AM to 9:09 AM

Partner API

Major outage from 6:07 AM to 9:09 AM

Partner Webhooks

Major outage from 6:07 AM to 9:09 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue with Hub access is now resolved. Due to some server errors, the Hub was not able to be accessed for about 1.5 hours between 6am~7.30am UTC. If you continue to face errors with your Hub account, kindly create a support ticket with us.

  • Monitoring
    UTC
    Monitoring

    The hub is working as expected. We are now monitoring the situation.

  • Investigating
    UTC
    Investigating

    When accessing the hub, an error returnsInternal Error. We are currently investigating this incident.