360dialog - API performance degradation – Incident details

All systems operational

API performance degradation

Resolved
Operational
Started about 3 years agoLasted less than a minute

Affected

360dialog Infrastructure

Operational from 1:15 PM to 1:15 PM

360dialog WhatsApp Business API

Operational from 1:15 PM to 1:15 PM

360dialog Partner Hub

Operational from 1:15 PM to 1:15 PM

Updates
  • Resolved
    UTC
    Resolved

    At ~13:15UTC we detected a performance degradation of our APIs. Customers may have experienced increased API response times and / or API timeouts. The issue was resolved by -14:32UTC.
    We are reviewing the incident internally and we will provide a root cause analysis in due course.