360dialog Hub not loading

Resolved

Partial outage

Started over 3 years agoMarch 01, 2023Lasted about 7 hours10:39 AM6:03 PMUTC

Affected

360dialog Infrastructure

360dialog Partner Hub

Updates

Resolved
March 01, 2023 at 6:03 PMUTC
Resolved
March 01, 2023 at 6:03 PMUTC
The issue is now resolved.
We will add details about the incident in due course.
Identified
March 01, 2023 at 12:29 PMUTC
Identified
March 01, 2023 at 12:29 PMUTC
Our engineers have found the root cause and are working to fix the issue.
Investigating
March 01, 2023 at 10:39 AMUTC
Investigating
March 01, 2023 at 10:39 AMUTC
Some users are experiencing errors while trying to use the 360dialog Client & Partner Hub. Our engineers are currently investigating it.

No messaging is affected, the issue is concentrated only in the Hub interface or Partner API usage.

360dialog - 360dialog Hub not loading – Incident details