360Dialog - Issues with Generating API Key – Incident details

All systems operational

Issues with Generating API Key

Resolved
Degraded performance
Started about 2 years agoLasted about 2 hours

Affected

360dialog Infrastructure

Degraded performance from 3:41 AM to 5:44 AM

WhatsApp Business API Number Setup

Degraded performance from 3:41 AM to 5:44 AM

360dialog Partner Hub

Degraded performance from 3:41 AM to 5:44 AM

Updates
  • Resolved
    Resolved

    The issue has been identified and fixed.
    All channels is now able to generate API Keys.
    Please accept our apologies for any inconvenience that this may have caused.

  • Investigating
    Investigating

    We are receiving reports that some users are unable to Generate API Key. Our engineering teams are investigating this issue now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.