Issue with Template Manager - Incident details - 360dialog - Status

Issue with Template Manager

Resolved

Degraded performance

Started over 3 years agoOctober 19, 2022Lasted about 1 hour5:206:40 AMUTC

Affected

360dialog Infrastructure

360dialog Partner Hub

Updates

Resolved
October 19, 2022 at 6:40 AMUTC
Resolved
October 19, 2022 at 6:40 AMUTC
The issue has been identified and fixed.

Please accept our apologies for any inconvenience that this may have caused.
Investigating
October 19, 2022 at 5:20 AMUTC
Investigating
October 19, 2022 at 5:20 AMUTC
We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

Details: When creating a Template message, you might get the error: Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"errorsubcode":458,"fbtraceid":"y"}})