360dialog - Issue with Template Manager – Incident details

All systems operational

Issue with Template Manager

Resolved
Degraded performance
Started over 3 years agoLasted about 4 hours

Affected

360dialog Infrastructure

Degraded performance from 8:34 AM to 12:47 PM

360dialog Partner Hub

Degraded performance from 8:34 AM to 12:47 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"errorsubcode":460,"fbtraceid":"x"}}) `