360dialog - Issue affecting MultiConnect instances – Incident details

All systems operational

Issue affecting MultiConnect instances

Resolved
Partial outage
Started almost 4 years agoLasted about 2 hours

Affected

360dialog Infrastructure

Partial outage from 11:04 AM to 12:49 PM

360dialog WhatsApp Business API

Partial outage from 11:04 AM to 12:49 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue is now resolved.

  • Identified
    UTC
    Identified

    We have identified the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    We are currently aware of an issue affecting our MultiConnect instances. Affected numbers will get an error `error":"HTTPSConnectionPool(host='x', port=443): Max retries exceeded with url: /v1/messages` when trying to send messages. Our Engineering team is currently investigating.