Some disruptions to template manager / template API - Incident details - 360dialog

Updates

Resolved
June 30, 2022 at 1:06 PM
Resolved
June 30, 2022 at 1:06 PM
Our Template Manager UI and Template API has been updated with the replacement Template categories.
Identified
June 28, 2022 at 4:44 PM
Update
June 28, 2022 at 4:44 PM
ETA for fix < 24 hours
Identified
June 28, 2022 at 1:58 PM
Identified
June 28, 2022 at 1:58 PM
Currently, the 3 new Template Category Types are not supported in the 360 Hub API:
- TRANSACTIONAL
- MARKETING
- OTP
If you are using the API to create templates, please continue to use the existing categories.
- ACCOUNT_UPDATE
- ALERT_UPDATE
- APPOINTMENT_UPDATE
- AUTO_REPLY
- ISSUE_RESOLUTION
- PAYMENT_UPDATE
- PERSONALFINANCEUPDATE
- RESERVATION_UPDATE
- SHIPPING_UPDATE
- TICKET_UPDATE
- TRANSPORTATION_UPDATE
Also, Templates created in Meta Business Manager with the new category types cannot imported into the 360Hub at this time.
Investigating
June 28, 2022 at 11:13 AM
Investigating
June 28, 2022 at 11:13 AM
We are aware of an issue that is impacting our template management API (4xx errors on template creation). Our engineering team is currently investigating the issue.