360dialog - Some disruptions to Embedded Signup ("number setting up > 10 mins") – Incident details

All systems operational

Some disruptions to Embedded Signup ("number setting up > 10 mins")

Resolved
Degraded performance
Started about 4 years agoLasted 21 days

Affected

360dialog Infrastructure

Degraded performance from 8:59 PM to 8:25 AM

WhatsApp Business API Number Setup

Degraded performance from 8:59 PM to 8:25 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue has now been resolved.

  • Investigating
    UTC
    Investigating

    We are aware of an issue that is occasionally affecting the Embedded Signup process. If you get stuck on the 'number setting setup' screen for more than 10 mins, it is likely because the User Token required to complete the setup has expired. As a workaround, we recommend the following steps:

    1. Logout of Facebook

    2. Login to Facebook

    3. Redo the Embedded Signup Process

      Our engineering team is currently working on a way to improve this process.

    If the workaround fails, create a ticket with our Support Team and we will assist you.