360Dialog - Message Delivery – Incident details

All systems operational

Message Delivery

Resolved
Minor outage
Started about 3 years agoLasted 2 days

Affected

Meta Infrastructure

Minor outage from 9:20 PM to 7:27 PM

WhatsApp On-Premise API (Message Delivery)

Minor outage from 9:20 PM to 7:27 PM

Updates
  • Resolved
    Resolved

    Message from Meta: We are recovering from an earlier outage impacting message delivery, and services are in the process of being restored. We apologize for any inconvenience that this may have caused.

    Please update to our new version 2.39.3

    For more information please check our changelog: https://developers.facebook.com/docs/whatsapp/on-premises/changelog

  • Investigating
    Investigating

    Message from Meta: We are aware that business are unable to send messages to a consumer if the consumer initiated the WA thread between the two parties and the business sends a message after 7 days.

    The work-around is to remove the stale check from the send message path