Some disruptions to the 360dialog Hub & WhatsApp API

Resuelto

Rendimiento degradado

Iniciado el hace casi 2 años Duró alrededor de 6 horas

Afectado

360dialog Infrastructure

360dialog WhatsApp Business API

Configuración del número de la API empresarial de WhatsApp

Actualizaciones

Resuelto
junio 23, 2022 a 14:20
Resuelto
junio 23, 2022 a 14:20
The incident is now resolved. The issue was caused from unexpected load balancing issues due to increased traffic. Clients & Partners should now be able to use the 360dialog Hub & APIs as normal.
Supervisando
junio 23, 2022 a 13:07
Supervisando
junio 23, 2022 a 13:07
We have deployed a fix. The system functionality is now restored.
Identificado
junio 23, 2022 a 11:30
Actualizar
junio 23, 2022 a 11:30
We are applying a fix and testing. ETA to resolution ~1 hour.
Identificado
junio 23, 2022 a 09:49
Identificado
junio 23, 2022 a 09:49
We have identified the issue. Our engineering teams working to resolve the issue as quickly as possible.

Symptoms update: Clients & Partners may get 504 Gateway Time-out errors when making calls to the 360dialog Hub API.
Investigando
junio 23, 2022 a 08:27
Investigando
junio 23, 2022 a 08:27
We are aware of an issue that may be impacting the loading speeds of the 360dialog Hub and APIs. Clients may be experiencing delays while loading pages, searching and performing other actions in the 360dialog Hub. Our WhatsApp API messaging speeds may also be slightly degraded. Our engineering teams are investigating these issues now. Please wait for new updates, which will be shared here as soon as they are available. We do not have an ETA for resolution at the moment.