360Dialog - Some disruptions to Messaging – Detalles del incidente

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Some disruptions to Messaging

Resuelto13 horas 59 minutos

Afectado

360dialog Infrastructure

Rendimiento degradado de 5:12 PM a 7:11 AM

API de WhatsApp Business de 360dialog

Rendimiento degradado de 5:12 PM a 7:11 AM

Metainfraestructura

Rendimiento degradado de 5:12 PM a 7:11 AM

API de nube de WhatsApp (entrega de mensajes)

Rendimiento degradado de 5:12 PM a 7:11 AM

  • ResueltoUTC

    Meta identified an unexpected change in messaging permissions affecting one of our applications.

    We applied a workaround to restore messaging functionality while Meta continues its investigation.

    This incident is now marked as Resolved. We will publish a Root Cause Analysis (RCA) once Meta has concluded the investigation.



  • ActualizarUTC

    The issue remains escalated to Meta and is still under investigation. We will share further details once they become available.

  • ActualizarUTC

    This issue is still under investigation with Meta; we will share more updates as soon as we have them.

  • ActualizarUTC

    We have applied a temporary workaround for messaging. The issue is escalated and under investigation with Meta, and we will share more updates as they become available.

  • ActualizarUTC

    Our L3 Messaging team is actively investigating the issue. We will provide another update shortly as more information becomes available.



  • InvestigandoUTC

    We are aware of an issue that is impacting our Messaging.
    Customers are reporting Authorization Errors when trying to send messages.
    Our engineering team is currently investigating it. We'll update again as soon as we have more information.