360dialog - Meta incident - Messaging not working – Detalles del incidente

Sistemas funcionando con normalidad

Meta incident - Messaging not working

Resuelto
En funcionamiento
Iniciado el hace alrededor de 23 horasDuró alrededor de 4 horas

Afectado

360dialog Infrastructure

En funcionamiento de 2:08 PM a 6:34 PM

API de WhatsApp Business de 360dialog

En funcionamiento de 2:08 PM a 6:34 PM

Configuración del número de la API empresarial de WhatsApp

En funcionamiento de 2:08 PM a 6:34 PM

Centro de clientes de 360dialog

En funcionamiento de 2:08 PM a 6:34 PM

Centro de socios de 360dialog

En funcionamiento de 2:08 PM a 6:34 PM

API de socios

En funcionamiento de 2:08 PM a 6:34 PM

Actualizaciones
  • Resuelto
    Resuelto

    Meta has fully restored all affected services. This incident is now resolved.

    Please refer to Meta Status Page and subscribe for updates.

  • Actualizar
    Actualizar

    Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Supervisando
    Supervisando

    Meta has resolved issues affecting some services. However, they are still actively working on restoring the remaining affected services. We are continuing to monitor the situation.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Identificado
    Identificado

    We have observed a decrease in the number of errors. We are continuing to monitor the situation and are still awaiting a full fix from the Meta Engineering team.

    We will provide another update as soon as additional information is available from Meta.

    Please refer to Meta Status Page and subscribe for updates.

  • Actualizar
    Actualizar

    We are awaiting updates from the Meta Engineering team.

    We will provide another update as soon as additional information is available from Meta.


    Please refer to Meta Status Page and subscribe for updates.

  • Actualizar
    Actualizar

    Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API.

    Meta engineering teams are investigating the issue.


    Please refer to Meta Status Page and subscribe for updates.

  • Actualizar
    Actualizar

    New number onboarding may be affected due to the Meta API being down.

    We are following up with Meta and will share another update.

  • Investigando
    Investigando

    Meta is returning a 500 Internal Server Error while sending messages via the Meta API.

    We have reported the issue to the Meta Engineers to investigate it. We will provide an update as soon as we hear from Meta Engineers.

    We are monitoring the situation closely and waiting on Meta.