360Dialog - Issue with Template Manager – Detalles del incidente

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Issue with Template Manager

Resuelto
Rendimiento degradado
Iniciado el hace alrededor de 4 añosDuró 4 horas 13 minutos

Afectado

360dialog Infrastructure

Rendimiento degradado de 8:34 AM a 12:47 PM

Centro de socios de 360dialog

Rendimiento degradado de 8:34 AM a 12:47 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    The issue has been identified and fixed.

    Please accept our apologies for any inconvenience that this may have caused.

  • Investigando
    UTC
    Investigando

    We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available.

    Details: When creating a Template message, you might get the error: `Invalid payload ({"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"errorsubcode":460,"fbtraceid":"x"}}) `