360dialog - Some disruptions to Messaging Service – Detalles del incidente

Sistemas funcionando con normalidad

Some disruptions to Messaging Service

Resuelto
Interrupción parcial
Iniciado el hace alrededor de 4 añosDuró alrededor de 4 horas

Afectado

360dialog Infrastructure

Interrupción parcial de 6:30 AM a 10:46 AM

API de WhatsApp Business de 360dialog

Interrupción parcial de 6:30 AM a 10:46 AM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    The issue is now resolved.

    At approx 8:03am CEST we had an issue with our API which impacted message delivery. Our Engineering Team was alerted and immediately launched an investigation. At 10:17am CEST a solution was deployed and the messaging service was restored. By 10:46am CEST the messaging service had completely stabilized.

    We have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.

  • Supervisando
    UTC
    Supervisando

    Messaging service is restored. We are continuing to monitor the situation.

  • Actualizar
    UTC
    Actualizar

    We have identified the issue and are testing a potential solution.

  • Identificado
    UTC
    Identificado

    Our engineering team is working on this issue and we will update again as soon as possible.

  • Investigando
    UTC
    Investigando

    We are aware of an issue that is impacting the WhatsApp API messaging service. Some users are reporting 502 errors when attempting to send messages. Our engineering team is currently investigating the issue.