360dialog - Issue with Template Creation – Detalles del incidente

Sistemas funcionando con normalidad

Issue with Template Creation

Resuelto
Interrupción menor
Iniciado el hace alrededor de 4 añosDuró 3 días

Afectado

360dialog Infrastructure

Interrupción menor de 10:43 AM a 2:10 PM

Centro de socios de 360dialog

Interrupción menor de 10:43 AM a 2:10 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    The issue around template creation and submission has been resolved.

  • Identificado
    UTC
    Identificado

    Upon the team's investigations we've identified the issue in an API rate limiting applied towards 360dialog from Meta. Our infrastructure has received high loads on the Partner API endpoint for creating message templates, which can not be propagated through Meta's systems, and is therefore getting blocked.

    We've applied some temporary changes in how we interact with Meta's infrastructure and continue to monitor the issue.

    New templates can still be submitted via the WhatsApp API, and will be synced to the 360 Client and Partner Hubs afterwards. View WhatsApp API endpoint documentation on docs.360dialog.com

  • Investigando
    UTC
    Investigando

    We are aware of an issue that is impacting the Template Creation Process. Our engineering team is currently investigating it and we'll update again as soon as possible.