360Dialog - Conversation info / balance functionality under maintenance – Detalles del incidente

Sistemas funcionando con normalidad

Conversation info / balance functionality under maintenance

Resuelto
En funcionamiento
Iniciado el hace más de 4 añosDuró alrededor de 2 meses

Afectado

360dialog Infrastructure

En funcionamiento de 3:04 PM a 1:11 PM

Centro de socios de 360dialog

En funcionamiento de 3:04 PM a 1:11 PM

API de socios

En funcionamiento de 3:04 PM a 1:11 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    Pre-payment and Balance functionality has been restored. If you have any issues or queries in relation to your account Balance, please create a ticket for our Support Team.

  • Actualizar
    UTC
    Actualizar

    Balance and pre-payment functionality has been restored. There are a small number of accounts that have reported an incorrect balance - we are continuing to work on these.

  • Supervisando
    UTC
    Supervisando

    The issue around retrieving conversation usage information and balance top up has been resolved. Clients owning numbers with $/€0.00 funds will be noticed in order to top up their balance before blocking will be reinstated.

  • Actualizar
    UTC
    Actualizar

    Our engineering team are still working on this feature.

  • Actualizar
    UTC
    Actualizar

    The Insights functionality is under maintenance and is scheduled for completion by the end of the week.

  • Identificado
    UTC
    Identificado

    Due to maintenance, some users cannot see conversation statistics in the 360 Hub and funds cannot be added for conversation pre-payment. Until the maintenance is complete, the statistics graphs and balance information will be unavailable. Numbers with $/€0.00 funds will not be blocked.