360Dialog - Some disruptions to Embedded Signup ("number setting up > 10 mins") – Detalles del incidente

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Some disruptions to Embedded Signup ("number setting up > 10 mins")

ResueltoRendimiento degradado515 horas 26 minutos

Afectado

360dialog Infrastructure

Rendimiento degradado de 8:59 PM a 8:25 AM

Configuración del número de la API empresarial de WhatsApp

Rendimiento degradado de 8:59 PM a 8:25 AM

  • ResueltoUTC

    The issue has now been resolved.

  • InvestigandoUTC

    We are aware of an issue that is occasionally affecting the Embedded Signup process. If you get stuck on the 'number setting setup' screen for more than 10 mins, it is likely because the User Token required to complete the setup has expired. As a workaround, we recommend the following steps:

    1. Logout of Facebook

    2. Login to Facebook

    3. Redo the Embedded Signup Process

      Our engineering team is currently working on a way to improve this process.

    If the workaround fails, create a ticket with our Support Team and we will assist you.