360Dialog - Some disruptions to Messaging – Incident details

All systems operational

Some disruptions to Messaging

Resolved
Operational
Started 6 days agoLasted 13 hours 59 minutes

Affected

360dialog Infrastructure

Degraded performance from 5:12 PM to 7:11 AM

360dialog WhatsApp Business API

Degraded performance from 5:12 PM to 7:11 AM

Meta Infrastructure

Degraded performance from 5:12 PM to 7:11 AM

WhatsApp Cloud API (Message Delivery)

Degraded performance from 5:12 PM to 7:11 AM

Updates
  • Resolved
    UTC
    Resolved

    Meta identified an unexpected change in messaging permissions affecting one of our applications.

    We applied a workaround to restore messaging functionality while Meta continues its investigation.

    This incident is now marked as Resolved. We will publish a Root Cause Analysis (RCA) once Meta has concluded the investigation.



  • Update
    UTC
    Update

    The issue remains escalated to Meta and is still under investigation. We will share further details once they become available.

  • Update
    UTC
    Update

    This issue is still under investigation with Meta; we will share more updates as soon as we have them.

  • Update
    UTC
    Update

    We have applied a temporary workaround for messaging. The issue is escalated and under investigation with Meta, and we will share more updates as they become available.

  • Update
    UTC
    Update

    Our L3 Messaging team is actively investigating the issue. We will provide another update shortly as more information becomes available.



  • Investigating
    UTC
    Investigating

    We are aware of an issue that is impacting our Messaging.
    Customers are reporting Authorization Errors when trying to send messages.
    Our engineering team is currently investigating it. We'll update again as soon as we have more information.