360dialog - Some disruptions to 360dialog Hub – Incident details

All systems operational

Some disruptions to 360dialog Hub

Resolved
Operational
Started 7 months agoLasted about 1 hour

Affected

360dialog Infrastructure

Major outage from 5:41 PM to 6:35 PM, Partial outage from 5:41 PM to 6:35 PM, Operational from 5:41 PM to 6:35 PM, Degraded performance from 6:35 PM to 6:45 PM, Operational from 6:35 PM to 6:45 PM

360dialog WhatsApp Business API

Operational from 5:41 PM to 6:45 PM

WhatsApp Business API Number Setup

Partial outage from 5:41 PM to 6:35 PM, Degraded performance from 6:35 PM to 6:45 PM

360dialog Client Hub

Major outage from 5:41 PM to 6:35 PM, Degraded performance from 6:35 PM to 6:45 PM

360dialog Partner Hub

Major outage from 5:41 PM to 6:35 PM, Degraded performance from 6:35 PM to 6:45 PM

Partner API

Major outage from 5:41 PM to 6:35 PM, Degraded performance from 6:35 PM to 6:45 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The 360dialog Hub is fully operational.

  • Monitoring
    UTC
    Monitoring

    The issue has been identified, and the service has been restored. We are currently monitoring the situation to ensure stability.

  • Investigating
    UTC
    Investigating

    We are aware of an issue affecting our 360dialog Hub, resulting in Unavailability. Our engineering team is currently investigating it. We'll update again as soon as we have more information.